Why Savy Managers Hire Me

Why Savy Managers Hire Me

Smart managers hire employees

  • to add or protect income and stockholder value of the company,
  • to build morale, and unity,
  • to get a specific job done
  • to help the company succeed

If you have an employee that has a track record of making or saving millions of dollars for previous employers, it isn’t wise or responsible to leave millions of dollars on the table without a good reason.

At this time, there are millions of dollars that your company does not currently have simply because you have not hired me yet.  Isn’t it about time?

Have you ever worked for awesome management?

I have.  And it feels great.  Savy managers know how to keep their fingers on the pulse of the company.  They work in harmony with upper management.  They know what brings stockholder value and pleases the board of directors honestly for the long term and not only for the short term.

They know industry standards and best practices and know when to apply them and when not to apply them.  They know priorities, how to communicate them and manage conflicts.  They know business scalability and how to decompose and re-architect processes to remove barriers to scalability effectively.  They don’t buy the old saying, “Cheaper, Better, Faster: Pick Two”.  They feel part of their purpose is to employ creative thinking and make all three possible.

Savy managers are in tune with their company’s vision and their employee’s dreams and know how to capitalize on the synergy to create win-win situations.  Savy managers know how to raise morale and keep high.  Savy managers win trust.  They win the trust of their management and their employees, and they keep that trust.

So, why would a savy manager hire Me?

Because I have a heart and a drive for the things savy managers love and the drive, experience, and ability to help make it happen.  But, what about my accomplishments and skills?

Notable Accomplishments

Centene (US Script)

Before Centene acquired US Script, Centene’s health began using US Script for processing their pharmacy claims.  However, US Script was not ready to take on hundreds of millions of dollars of Medicaid claims since it had no state mandated pharmacy encounters systems in production.

In attempts to dodge sanctions and lost reinsurance revenue, programmers drew up some quick and dirty PL/SQL scripts so that some claim reporting could be done.  However, most of the programs had serious flaws in logic and output format and lacked logic necessary to handle corrections, audits, parsing and processing error response files and data mining missing pharmacy and physician NPI’s.

I inherited this situation and helped turn it around.  I worked with management at the health plans and US Script to assess and meet immediate and ongoing needs of the health plans getting and meeting commitments on priorities while re-architecting the entire encounters system.  In the process, I trained three senior Oracle PL/SQL developers, mentored one manager, one lead developer in Perl, and the Unix system administration team as needed.   I also assisted other groups with finding and correcting problems in the online adjudication system (in C) and the Eligibility system (in Perl), and some of the Oracle Reports and worked with RT, Toad, SpecBuilder, and developed Perl programs to produce Excel Spreadsheets with DBI access to our Oracle Databases.

Clickmarks

As a new Director of Information Technology, I started work in a new office where the network consisting of a borrowed wire hanging over a wall from the company next door. Web and database servers were stored at AboveNet in San Jose.

Within a few days, he received a midnight call from the CEO and a couple Vice Presidents.  The load on the corporate website had gone through the stratosphere when an advertisement was prematurely released.  The Vice President of Engineering and I drove to the co-location facility in San Jose to reconfigure and install additional equipment quickly to alleviate the immediate crisis.

The next day, I asked a QA engineer to fire off Silk simulations against a test web server.  The culprit was a 14,000 line CGI Perl script.  In the current configuration, each time a user visited the website, the Apache Web server would have to start up a Perl interpreter, load in the 14,000 line program, perform a just-in-time compilation internally, and the program would start and log into the database before any practical work could begin.

Our lead software engineer modified the CGI script to run under FastCGI improving performance by 135 times.  The company soon obtained a substantial international contract from Vodafone.

FastCGI is nothing magical, and it is not a big, complicated mystery, though perhaps our web environment is no doubt complicated for people to understand.  FastCGI allows you to create a separate server outside the webserver and keep it running.  In this case, our engineer only had to make a minor change to the Perl program so that instead of processing one request and dying, it would wait for a request, process it, and loop back and wait for the next request.  So, Perl did not have to be reloaded and restarted each time.  The 14,000 program did not have to be reloaded and compiled each time.  And in the end, the same webservers that were previously melting down were loafing around waiting for us to give them some real work to do.  Fully loaded with users, the load on the systems was negligible.

I continued to handle technical needs of the company while staffing up and directing the IT Department through a period of rapid growth.  Before long, we changed from being a service oriented company to a software development company.  And later, we moved from Perl to Java.  My department was responsible for all internal and external networks including systems for desktop support, business applications, development, production, testing, and sales.  These included several Linux and Windows systems, routers, firewalls, load balancers, VPNs, Apache web servers, and Oracle Database servers, one of which was on Solaris.

PeopleSoft

I served customers of PeopleSoft’s Global Support Center as a staff analyst before being selected to help form the e-support architecture team.  Using Motive technology, two other engineers and I developed a sophisticated automated diagnostics system in Java and Javascript.  Dan also developed the integration adapter to connect Motive to Vantive so cases could be logged and tracked through either environment.

The architecture team and I were flown to New Orleans to present this new environment to customers at PeopleSoft’s trade show in New Orleans.  I was also selected to develop and provide formal training to the Global Support Center in the use of this new system.  The team was disbanded and the project tabled when Motive adopted one of our innovations designed to overcome a shortcoming in Motive’s base product, and that was the ability to coordinate analysis of a network of multiple systems.

Oracle

Working in the Production Unix System Administration team, I managed the project to migrate global print services from VMS to Unix, mentored system administrators in security, participated in evaluation and implementation of disaster recovery systems, developed and implemented numerous EcoTools monitoring agents, and was selected to serve on Oracle’s Security Response Team.  Later, Dan was promoted to join an elite team of systems and database experts to form the Enterprise Systems Center where he helped build the Enterprise Systems Center–a data center for applied research in performance, reliability, and scalability on large scale systems from Sun, HP, IBM, Sequent, Pyramid, and SGI.  Dan installed and configured several multi-million dollar systems, their storage systems, and database configurations and helped my director staff the department.

Ingres

While serving customers with technical issues, I was selected to manage approximately 80 installations of Ingres releases residing on 40 different Unix and VMS variants and later had final sign-off on product before Release Management released product to customers.  I trained new analysts to do installations  meticulously to give a final QA on the installation packages.  After tightening QA this way, customer satisfaction rose dramatically while customer calls to Direct User Support dropped equally dramatically.

Education

BA in Applied Mathematics with Minor in Physics from California State University, Fresno.

27 Units of Graduate Study in Advanced Systems and Database Programs at Stanford University

Competed twice in Mathematics Competition at CSU, Fresno taking 1st place one year and 2nd place the other.

Extra coursework in Engineering, Architecture, Music, and Business.

Professional Training

Advanced System Administration from Sun, Sequent, HP, and USENIX.

Database development, administration, and performance from Oracle and Ingres.

PeopleSoft installation, upgrade, development, and administration from PeopleSoft

BEA Tuxedo development and administration training from BEA.

Project Management from PMI and Microsoft Project from CompUSA.

Professional Software Support from Professional Software Support

Motive eSupport Development

Cray Vector Programming in C from Cray

Other: ITIL, METL, HIPAA, Sarbanes-Oxley, Management courses, IBM Mainframe Programming, via CBT and video libraries.

Current Certifications

For Technical and Management Certifications see Certifications

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